12 Ann & Hope Way, Cumberland RI 02864
(401) 334-0334

FAQs

Q?

Does it matter if my insurance company recommends a different repair facility?

A.

Is your decision where your vehicle gets repaired. If you have any apprehension about choosing a different repair facility than the one your insurance company recommended don't hesitate to speak with a customer care representative from blackstoneauto. We will work with you to make sure the process of getting your vehicle back on the road is as hasslefree as possible..

Q?

I’m not sure if I have rental insurance?

A.

Blackstoneauto worked with several major rental car companies. We can assist you in obtaining a temporary vehicle into your vehicle is repaired. Here at Blackstone we strive for the most efficient and accommodating repair service..

Q?

Will my insurance rates go up if I file a claim with you?

A.

Blackstoneauto can't say how your insurance company will respond to your filing a claim. What we will say, is that we are one of the most respected repair facilities in the business and one of the few with a direct network connection to the insurance companies that most likely represent you..

Q?

Will my vehicle be repaired with factory parts?

A.

Blackstoneauto works hand-in-hand with all the major insurance carriers in the country. Your claim is initiated, reviewed, and completed in accordance with industry standards. The quality of the replacement parts use to fix your vehicle is usually mandated by your insurance carrier. Blackstoneauto prefers the precise and exact fit of factory manufactured replacement parts.

Q?

How long will I be without my car?

A.

Each and every repair job is different. Usually a vehicle can be repaired in a matter of a week or two. It is not uncommon for delays due to specialty parts, and the time necessary for them to be delivered. Blackstone auto also inspects and will refuse any replacement part they do not believe is up to the standards to be put in your vehicle..

Q?

Do I need to go to my insurance to have my vehicle repaired?

A.

No. If you desire to pay for your repairs to your car you may do so. Blackstone auto will work with you the most cost effective solution to get your vehicle back on the road in these cases..

Q?

How long do I have to file an insurance claim?

A.

It is always best to file your claim as soon as possible following the accident. It is not uncommon for a supplement or an amendment to the initial claim to be generated if additional damage to your vehicle is uncovered during inspection. Blackstone is proud to be a part of the insurance industries highest level of repair facility standing. We will go above and beyond to make your experience as satisfactory as possible..